Resolved -
Dear Customers,
The incident has been resolved, and operations have resumed as usual.
Thank you for your patience.
Gracenote's Customer Support Team
May 9, 09:02 UTC
Monitoring -
Dear Customers,
The issue has been resolved. The root cause was a bloated database index, which led to poor query performance and timeouts.
We have completed the reindexing process, and queries are now running smoothly. Data flow to delivery endpoints resumed as of 6:50AM UTC today.
Thank you for your patience,
Gracenote's Customer Support Team
May 9, 07:23 UTC
Identified -
Dear Customers,
The issue has been identified and a fix is currently being implemented. We will continue to monitor the issue and provide a further update shortly.
Thank you for your patience,
Gracenote's Customer Support Team
May 9, 06:47 UTC
Investigating -
Dear Customers,
We are currently investigating a technical disruption impacting data delivery to On API v3 and GVD clients.
A technical outage has been identified since 11:30 PM UTC, May 8, 2026 and impacts data delivery for On API v3 and GVD clients..
Our team, including DBAs and SMEs, is treating this as a Severity 1 incident and is working urgently to identify the root cause and restore normal service.
We will provide regular updates on this outage, to ensure you are kept informed of our progress. We apologize for the inconvenience this disruption is causing.
Sincerely,
Gracenote's Customer Support Team
May 9, 06:08 UTC
