Resolved -
We confirm that the manual corrections have been done to restore full data accuracy for the affected North American affiliate channels. You may see several updates on your feed, which must be ingested at your end.
The issue has been resolved.
Should you have questions, or seeing any schedule gaps or errors, please raise a ticket with our Customer Support channel on https://gracenote.com/support/
We apologize for the inconvenience and appreciate your patience.
Aug 15, 05:00 UTC
Update -
We are continuing to make steady progress on the manual corrections required to restore full data accuracy for the affected North American affiliate channels. Our team is working diligently to finalize the remaining records, and we will provide another notification to you as soon as the issue is fully resolved.
We understand the importance of this data to your operations and are committed to resolving this as quickly as possible. We will notify you again the moment the issue is fully resolved.
We apologize for the inconvenience and appreciate your ongoing patience.
Aug 15, 02:06 UTC
Identified -
The issue has been identified and a fix is being implemented.
Aug 15, 00:38 UTC
Investigating -
The issue:
We are writing to inform you of a technical issue that affected data delivery for a subset of North American affiliate channels. A system deployment resulted in corrupted time slot references, leading to display errors such as incorrect program durations and listing discrepancies. This impacted a subset of network affiliate channels for North America only.
Current Status:
The source of the issue has been identified and the deployment has been reverted, preventing any further impact.
Remediation:
Our Operations team is actively performing manual corrections to resolve the corrupted data. A significant portion of these updates has already been completed, and work is ongoing to finalize the remaining records.
We apologize for any inconvenience this may have caused and are committed to restoring full data accuracy as quickly as possible. We will provide further updates as the resolution progresses.
Aug 15, 00:38 UTC
