Gracenote Status

Mar 14, 2026

No incidents reported today.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

GRACENOTE IMPORTANT ALERT: Excessive Program Updates

Resolved - The unusually high number of updates has been confirmed as legitimate. This spike was caused by updates to a parent record, which then triggered corresponding updates to all child episode records. This cascade effect resulted in the update spike reported by some customers. The number of updates will vary by customer, based on your entitled data set but could be as many as 270,000 additional updates.

Please contact our Customer Care team, should you have any urgent questions or contact your Customer Success Manager during normal business hours with any follow up questions you may have.

Thank you,
Gracenote's Customer Support Team
Mar 11, 00:48 UTC

Update - Dear Customers,
We are continuing to investigate this issue, treating it with the utmost urgency. Another update will be provided as soon as further details resulting from the investigation are made available.

Thank you for your patience,
Gracenote's Customer Support Team
Mar 10, 23:00 UTC

Investigating - Dear Gracenote Video Customers,

We are currently experiencing an issue where some customers may be receiving an unusually high number of program updates. The level of impact will vary depending on the data you receive.

We are treating this as an urgent priority and have our full team working to identify the root cause and establish a definitive resolution timeline.

We sincerely apologize for any disruption this is causing to your operations. We will send a follow-up update as soon as we have further information to share.

Please share this information with your relevant teams.

If you have questions, our Customer Care team is ready to assist you at [support.gracenote.com/hc](https://support.gracenote.com/hc).

Sincerely,

Gracenote's Customer Support Team
Mar 10, 21:32 UTC

Mar 10, 2026

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

GRACENOTE IMPORTANT ALERT – FTP Server Outage

Resolved - This incident has been resolved and we have realized a full recovery.

Thank you for your patience while our team worked through this issue.

We appreciate your business and for giving us the opportunity to partner with you.

Please reach out to our Gracenote Global Support Team, available 24/7. with any concerns or additional support.
To ensure your request is tracked and handled promptly, please use the following contact methods:

Support Portal:
Video Support: gn.customercare@nielsen.com
Audio/Music Support: gnsupport@nielsen.com
Content/Schedules: gnsourcing.video@nielsen.com

Help Center: gracenote.com/support

Emergency Phone (North America): +1 833 409 1777

Thank you!
Mar 2, 00:09 UTC

Monitoring - We continue to make steady progress at reducing the backlog and most customers have received their file deliveries. Our engineering team continues to monitor the situation and is working urgently to ensure a full recovery.

We apologize for any inconveniences this may have caused.

We will send another notification when a full recovery has been realized.

Thank you for your patience.
Mar 1, 18:55 UTC

Update - We are continuing to work through the backlog of production and are observing some success. Thank you for being patient while our team manages the pipeline. We will provide another update in the next 1-2 hours.
Mar 1, 15:20 UTC

Identified - The issue has been identified and we are working to solve. We will provide another update soon.

Thank you.
Mar 1, 12:07 UTC

Update - We are continuing to investigate this issue.
Mar 1, 11:02 UTC

Investigating - We are contacting you to alert you to an issue impacting FTP file delivery. Currently, file deliveries are delayed.

We have all available resources working diligently to resolve this issue.

We will provide more information as soon as it becomes available and apologize for the inconvenience.

Please distribute this information as needed across your team.

Questions? We’re here to help.

You can reach the Customer Care team at https://support.gracenote.com/hc
Mar 1, 09:48 UTC

Mar 1, 2026

Feb 28, 2026

No incidents reported.

All Systems Operational

Past Incidents